ANCHORAGE, Alaska (AP) — Some 16,000 applicants had difficulty with the new electronic signature feature when filing their Permanent Fund Dividend application online.
There were no problems encountered filing the application itself and being issued a confirmation number, the Anchorage Daily News reported. But some people’s computers froze when trying to submit the electronic signature.
And when some people exited the window, they didn’t continue to the “Pick. Click. Give.” page to donate a portion of their return to one of about 500 nonprofits.
Officials said most glitches have been fixed, and people may log back on and go to the donation page.
The majority of problems filing occurred during the first three days of the application period.
March 31 is the deadline to file for PFDs, but people can add, change or delete a charitable contribution through Aug. 30. On the application page, a green button reads “Add or Change Your Pick. Click. Give Donation.”
Officials recommend anybody completing the signature process use a computer rather than a mobile device.
Officials said a problem encountered with mobile devices resulted in a number of people not seeing the button for the “Pick. Click. Give” option.
The state sent out an email to the 16,000 Alaskans who had not submitted an electronic signature page and included a reminder about “Pick. Click. Give.”
In 2013, 83 percent of all applicants filed online.