Everyone knows that 9-1-1 is a universal number that should be called in the event of an emergency — or do they? 9-1-1 centers all over the United States have encountered hurdles when educating the public about 9-1-1 and its uses. That is why during the month of April, as part of National 9-1-1 Education Month, the Soldotna Public Safety Communications Center is committed to promoting 9-1-1 awareness and proper usage.
With all the advances in technology, 9-1-1 has become much more complex. What started out as a simple concept has grown into an amazing infrastructure that needs crucial attention.
Children and adults should have a good understanding of 9-1-1 and how it works in their area. There are many different levels of sophistication within the equipment and resources available at each 9-1-1 answering point.
Some general guidelines for 9-1-1 are:
■ 9-1-1 is for police, fire and medical emergencies.
■ Know the location of the incident. Providing an accurate address is critically important – especially when making a 9-1-1 call with your cell phone.
■ If you call 9-1-1, don’t hang up.
■ Don’t call 9-1-1 for jokes or prank calls.
■ When you call 9-1-1, pay attention to the questions that you are being asked.
■ Stay on the line with the 9-1-1 call taker and answer all questions. The more information they have, the better they can help you.
■ Stay calm and speak clearly.
■ Additional information and 9-1-1 resources is available at www.911kenaipeninsula.com
Information provide by Tammy Goggia, E9-1-1 Communications Center Manager, Soldotna Public Safety Communications Center.