CARTS customer service improves

Posted: Tuesday, February 09, 2010

CARTS is the peninsula's Public Transportation system. They made some real noticeable improvements ranging from customer service, to efficacy. The newest thing is the cancelation line they have that has a live person taking the call this was so nice to be able to cancel during the weekend, and talk to live person not punch in numbers and wait. But their customer service has improved it is about helping to get the riders to where they are going.

I have a disability of such that requires the step stool. It seems like last year and year before the van sometimes didn't have, or the driver really did not want to get a step stool. I would have to insist on it and get some smart remarks under the breath. And the new drivers and new vans they have are using step stools if there is no step guard. And they're polite about it, very helpful and much in need to be recognized on the peninsula at some of the changes the system has made to make it easier for the riders.

Debra Scarlett


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