If there are business owners on the peninsula who would like to improve their sales, I have the answer. And from my experience, this may be an emergent situation.
From Three Bears to the Kenai Safeway to Fred Meyer, customer service has left the building. This is not a letter to rant or complain about a single experience we all have stories. This letter is to denounce the overall lack of any respect for customers. I am referring to this epidemic of indifference and, at the worst, disdain for the customers who have the nerve to ask for assistance. Some customer service representatives roll their eyes, sigh or answer simple requests ("We would like to rent these movies, please") as if asked to bend over backward.
This poor customer service has infiltrated our local businesses. Frankly, it is quite distasteful and leaves a poor impression on my family and friends who visit. And it prevents me from donating to that company's bottom line.
If the local big-name businesses wish to succeed against Wal-Mart and other future competitors, they had better shape up. You have already lost customers. You will only lose more if this trend continues. Without customer service, you will be without customers.
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