In response to Misti Felts letter to the editor (July 12) I couldn't have said it better my self. It's not just the grocery industry but all business in general from utility companies to medical professionals and every business in between. It seems to me that for what ever reason the owners and managers are not training and evaluating their employee's customer service relations. For me and I think most consumers good customer service is the No. 1 reason most of us go back and keep going back to their business. So to all business's that has customers, clients, patients and patrons be kind, respectful and patient and they will be back.
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