On Sept. 4, Labor Day, the steering rack on my John Deere Trail Gator 6x4 broke because a support bracket was never installed during production. Replacement cost: $500, plus labor and shipping.
When I presented John Deere’s oversight to Rob McCabe at Craig Taylor Equipment in Soldotna and told him the Gator was used to transport a disabled individual, he got right on it. He sent a truck to pick up the ATV and ordered the part.
Within two days, Vern Hopkins, the service manager, called to say the Gator was on its way back to me. My only cost was for express shipping the part, pickup-delivery (my choice) and just a fraction of the labor.
The folks at Craig Taylor were very sensitive to the special circumstances involved. Their promptness and customer courtesy are worthy of special note. The professionalism they displayed reflects great credit on each of them and upon the company. Bravo!
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