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Posted: Friday, November 01, 2002

CHARGES FOR CHANGES: Airlines are rife with fees, but some charges annoy travelers more than others.

Fodor's Travel Publications asked people about flying-related fees, and a majority said ticket-change charges are what rankles the most. In the poll of 1,200 people, 61 percent griped about paying to alter their flights.

But at least one big carrier might have seen the wisdom in quashing such fees. In a promotion ending Nov. 4, British Airways is allowing U.S. travelers flying to 41 cities overseas through March 31, 2003 to change their plans without penalty. (Changes made after departure cost $200.)

The survey asked people about fees for ticket change fees, extra baggage, overweight passengers and minors traveling alone. Interestingly, for all those guys who swear they pack light, more men than women (11 percent versus 9 percent) said extra bag fees bugged them.

Also, none of the above also was offered -- 15 percent said they don't mind any of the above charges.

DECISION OVERLOAD: The business world is becoming ever more loaded with decisions -- with less time to make them, executives report.

In a survey of 113 managers of companies topping $500 million in sales, more than half (55 percent) said there's less time to mull decisions and 54 percent said the amount of data they use to decide is doubling.

Less time can even translate to the bottom line: 26 percent said their rushed decisions hurt profits and 29 percent said their ''competitive position'' had been affected negatively.

The survey was conducted in September by Teradata, a data warehousing and analytical services company that is part of Ohio-based NCR Corp.

BE A TEAM PLAYER: Your high school coach may have repeated it ad nausem: ''Remember, there's no 'I' in team.'' Your boss might be thinking along similar lines.

In mid-October, the Yahoo! Inc. subsidiary, New York-based HotJobs.com, surveyed bosses and employees in advance of National Boss Day. One question asked what qualities bosses value in workers. Of bosses who responded, 37 percent said ''being a team player'' was most important, followed by dedication to quality work.

On the other side of the equation, bosses weren't thrilled over ''the ability to be a self-starter,'' with only 12 percent liking such initiative. And only 7 percent said they want employees who ''think outside the box.''



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